Creating and saving the trace file

If there are failures in the Kaspersky Rescue Disk operation, the Technical Support Service can ask you to create a trace file.

To create and save the trace file:

  1. In the start up wizard window, select the graphic interface language using the cursor moving keys. Click the ENTER button.

    A window with various options will open.

  2. Select the loading mode that you need.
  3. Press the E key.
  4. At the end of the first line after quiet following a space insert trace.
  5. Press the CTRL+X keyboard shortcut.

    The trace file will be saved.

    When working with Kaspersky Rescue Disk, you can access the file using file manager. The file will be located under the following path: /discs/<Hard disk>:/Kaspersky Rescue Disk/avp<unique combination of date, time and internal data>.log.

    After closing Kaspersky Rescue Disk, the file will be archived and located under the following path: <Hard drive>:/Kaspersky Rescue Disk/kavrescue_sysinfo_<file creation date>.

Creating and saving the trace file