Rescue Disk

My Kaspersky Account

My Kaspersky Account is your personal section at the Technical Support website. You may perform the following actions in My Kaspersky Account:

• contact Technical Support Service and Virus Lab;
• contact the Technical Support Service without using the email;
• track your requests’ status in real time;
• view a detailed history of your requests to the Technical Support Service.

To log into the My Kaspersky Account, in the address bar of your browser, type https://my.kaspersky.com.

If you do not have an account yet, you can register at the My Kaspersky Account registration page. Enter your email address and a password to log in My Kaspersky Account.

Note that some requests should not be addressed to the Technical Support Service, but to the Kaspersky Virus Lab. These are requests of the following types:

• unknown malicious program – you suspect that an object is malicious, while Kaspersky Rescue Disk does not classify it as such;
• false alarm – Kaspersky Rescue Disk classifies a file as a virus, yet you are sure that the file is healthy;
• description of the malicious program – you want to get a description of a specified virus.

You do not need to be a registered user of My Kaspersky Account to be able to send requests to Kaspersky Virus Lab from the page with request form.

You can find the details on the page of questions and answers about My Kaspersky Account, at the Technical Support Service website.